1. Tournament Cancellations by Organizer

In the rare event that Kick Prox cancels or indefinitely postpones a scheduled match or tournament pool (due to server issues, scheduling conflicts, or insufficient registrations), all registered participants will receive a **100% full refund** of their Event Coordination & Team Pass Fee (note: free community slot passes on the Android app require no payment and can be released at any time before match kickoff).

Refunds will be processed automatically back to the original payment source (credit card, bank account, or wallet) used at checkout.

2. Participant Withdrawals

Because slot allocations are limited (e.g., 4 players in Super 4, 8 in Super 8, 16 in Super 16, and 32 in Super 32) and lock out other potential competitors, registrations are generally **non-refundable** once submitted and processed.

However, if you request cancellation at least 24 hours before the scheduled tournament start time, you may contact support at kickprox0sup@outlook.in to request a partial refund or transfer your entry slot to an upcoming match.

3. Player Disqualifications

If a player is disqualified from a tournament due to cheating, unsportsmanlike conduct, missing match timelines, or entering invalid game credentials, their registration fee is completely **forfeited**, and they are not eligible for a refund.

4. Refund Processing Timeframe

Once a refund request is approved by the Kick Prox compliance team or triggered by a tournament cancellation, it will be credited back to your account.

Under Razorpay's standard banking guidelines, refunds take between 5 to 7 working days to reflect in your original payment source.